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TERMS & CONDITIONS

The company is referred to as Eagle Owl Ventures (Pty) Ltd and the brand referred to as Earthsong.
These Terms and Conditions govern you (the customer) use of Earthsong (the Provider) website located at the domain name http://www.earthsong.co.za (“the Website”). By accessing and using the Website, the customer agrees to be bound by the Terms and Conditions set out in this legal notice. This website may be used to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, publish, or redistribute any of the images or content available on the site.
The Website http://www.earthsong.co.za sells Earthsong organic skincare and natural homecare products and accessories online. The use of any product or service bought from this Website is at the customer’s risk. The customer indemnifies the Provider against any loss, injury or damages which may be sustained from using the products sold on the Website.

Electronic Communications

By using this Website or communicating with Eagle Owl Ventures (Pty) Ltd by electronic means, the customer consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

Agreement of Sale

An agreement of sale between Eagle Owl Ventures (Pty) Ltd and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Eagle Owl Ventures (Pty) Ltd.

Delivery

Subject to availability, orders will be processed within 3 – 5 working days from receipt of payment. All orders are dispatched via courier service provider. Once the order has left the Eagle Owl Ventures (Pty) Ltd premises, Eagle Owl Ventures (Pty) Ltd cannot be held liable for any delays in delivery. The customer accepts that proof of delivery accepted is when someone at the delivery address provided signs for the goods.​

Return and Refunds Policy

The provision of goods and services by Eagle Owl Ventures (Pty) Ltd, is subject to availability, and Eagle Owl Ventures (Pty) Ltd will contact you in cases of unavailability or unexpected delays with your order. Eagle Owl Ventures (Pty) Ltd reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the quality standards. Should Eagle Owl Ventures (Pty) Ltd exercise this right, the customer will receive a full refund with no deductions.
Once payment has been made for an order, the customer may only cancel the order before the order has been dispatched by Eagle Owl Ventures (Pty) Ltd.
Any damages or defects need to be reported to Eagle Owl Ventures (Pty) Ltd within 3 days of receiving the order, together with accompanied photographs for Eagle Owl Ventures (Pty) Ltd to send a replacement product.
All products are sold with a 30-day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 10 days of receipt with the reason of dissatisfaction. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original state, we will refund you the value of the product. If you received the wrong product, please let Eagle Owl Ventures (Pty) Ltd know three working days. If the error incurred was the responsibility of Eagle Owl Ventures (Pty) Ltd we will arrange to swap the ‘wrong’ product for the one ordered on our account.
Any complaints regarding the standard and quality of the product or products bought by customers through the e-commerce facility should be directed to hello@earthsong.co.za.

Privacy

The private information required for executing the orders placed through the e-commerce facility, namely the customers personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by Eagle Owl Ventures (Pty) Ltd and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.
The Provider cannot be held responsible for security breaches occurring on your electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

Payment Options

Payment may be made via Visa and MasterCard via PayFast into the Eagle Owl Ventures (Pty) Ltd bank account, the details of which will be provided during the checkout process.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Eagle Owl Ventures (Pty) Ltd via Virtual Card Services and PayFast who use the strictest forms of encryption.
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR). No international transactions are available at this point.
If you do not live in South Africa and wish to buy our products please contact us at hello@earthgsong.co.za and we will try and assist you.

Responsibility

Eagle Owl Ventures (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Disclaimer

Eagle Owl Ventures (Pty) Ltd accepts no responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

Updating of these Terms and Conditions

Eagle Owl Ventures (Pty) Ltd reserves the rights to change, modify, add, or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the customer’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The customer’s continued use of this Website following the posting of changes or updates will be considered notice of the customer’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

Eagle Owl Ventures (Pty) Ltd provides certain information on the Website. Eagle Owl Ventures (Pty) Ltd reserves the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent, or other Intellectual Property Rights in or to the Content.

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